shipping & returns
shipping policy
We work with suppliers around the world to source high-quality products. Our suppliers typically ship items within one to five business days of receiving an order. From that point, it takes 10-20 days for the items to arrive. As soon as your product ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.
return & exchange policy
Instead of returning items, you can contact us for a full refund on products only. Why? Returns run counter to our emphasis on sustainability, every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we'll give your money back in full on all products, excludes services. Then, if possible, you can donate your product to a local charity or recycle it!
We have a 0-day return policy, which means you have 20 days after receiving your item to request a return. Instead of returning items, you can contact us for a full refund on products only and just keep the product.
To be eligible for a return, just tell us what went wrong, send along a pic, and we'll give your money back in full on all products, excludes services. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at beyondhairnbeauty@gmail.com. If your return is accepted, if possible, you can donate your product to a local charity or recycle it! Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at beyondhairnbeauty@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer exchanges. However, if for any reason you don't get the exact product you expected, just let us know and we'll get you a new one.
Refunds
If there's an issue with your order--if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted--then simply notify us, and we'll give you a refund, you won't be asked to ship the product back to us. The fastest way to ensure you get what you want is to make a separate purchase for the new item. We will notify you once we’ve received your email, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.